The Problem: Recently, we got a BSOD on one of our Windows 7 64-bit OS. The BSOD was displaying following texts and codes:
It is not new that Symantec Anti-virus caused Blue Screen of Death . Incidents have been reported where incompatible/buggy Symantec Endpoint Protection updates caused Blue Screen of Death on Windows Operating System:
- Buggy Symantec Endpoint Protection Update Blue Screens WinXP PCs: http://securitywatch.pcmag.com/none/300302-buggy-symantec-endpoint-protection-update-blue-screens-winxp-pcs
- Symantec explains Windows XP ‘blue screen of death’ outbreak: http://www.zdnet.com/symantec-explains-windows-xp-blue-screen-of-death-outbreak-7000000943/
Solution: Try to RESTORE your Windows Operating System by restarting it in Safe Mode. If it does not work, then one of simple solutions is to uninstall the buggy/incompatible Symantec Endpoint Protection program.
- Disable Windows Installer service
a) For Windows XP: Go to Start menu and select Run. Type services.msc and press enter. For Vista or Windows 7: type Services at Search programs and files box of Start menu, and press Enter.
- Stop running executables and services belonging to Symantec Endpoint Protection
The problem should get solved!!!
Note:You can re-install Symantec Endpoint Protection.